Monday, May 1, 2017

Your User Engagement Specialist: Keith Gardner

In March of this year I joined HealthLandscape as the new User Engagement Specialist. I help the users (you) with use of the HealthLandscape mapping sites, including the UDS Mapper. Aside from providing technical assistance, I am a main trainer for these resources and create support materials like user guides and tutorials. I am responsible for social media outreach; I tweet, post to Facebook and LinkedIn, and also publish blogs, like this one, written by members of the HealthLandscape team.
A bit about myself: I have a customer service background having worked for several data-intensive software firms in the DC Metro area. I gravitated to training, over the phone, via chat, web-sharing tools, and in person. My training track led me to producing live and on-demand webcasts for firms like DHL and Visa. Later, I became a project manager and continue to use project management principles in my day-to-day work. My role at HealthLandscape is a return to training that I really missed.
In past lives I served in the US Army Infantry and as a Trader Joe’s Crew Member. I have a Bachelor of Arts degree from the University of Southern Maine with a major in Philosophy.
Weekends will find me enjoying my family. My three sons keep my wife and me busy. I volunteer as a Cub Scout leader (mine and other boys!) and enjoy most outdoor activities.
So what does this mean for you? Well, I’m here to help you with the HealthLandscape suite of mapping tools and hope that, if you haven’t already, you will attend one of our free webinars.
For the UDS Mapper ( you can register for a webinar here:
For other HealthLandscape tools (like the HealthLandscape Project 500 Cities Mapping Tool) register here:
Questions? Comments? Suggestions? You can contact us by emailing
You can also contact me directly at and if you are willing will share a little about that project you are working on with our tools, I’d love to know more. I look forward to working with you and hope you make use of your User Engagement Specialist!

No comments:

Post a Comment